Returns & Exchanges

At XIAOMI HOME KENYA, we strive to ensure you are fully satisfied with your electronics; however, we offer a 7-day return policy for items that are defective or do not meet your expectations. All products must be returned in their original packaging with all accessories and proof of purchase included.

Return Process

• 1.
  Initiate a Return Request

  Contact our customer support team via WhatsApp or email within 7 days of delivery to report the issue and provide your order number.

• 2.
  Technical Assessment

  Our technical team will conduct a preliminary review of your claim to determine if the product qualifies for a return based on manufacturer defects.

• 3.
  Item Collection or Drop-off

  Once approved, you can drop off the item at our Nairobi service center or arrange for a courier pick-up at a nominal fee.

• 4.
  Refund or Replacement

  After a successful inspection, we will process your replacement unit or issue a refund to your original payment method within 3 to 5 business days.